Frequently asked questions
Email - customercare@chemistryindia.com
1. Orders & Shipping 🚚
📌 When will my order arrive?
Sooner than your weekend plans! Standard delivery takes 7-10 business days. Need it faster? Stay tuned—express shipping is coming soon!
📌 Do you offer Cash on Delivery (COD)?
Yes! We totally get the joy of paying when your order lands in your hands. COD is available across India.
📌 How can I track my order?
Easy peasy. Once we ship your order, you’ll get a tracking link via email & WhatsApp. Click, stalk, repeat.
2. Returns & Exchanges 🔄
📌 Can I return or exchange my order?
Of course! If it’s not love at first try, return or exchange within 14 days. Just make sure the tags are intact and the item is unworn (trying it on doesn’t count, don’t worry!).
📌 How do I initiate a return?
Head to our Returns Page, enter your order details, and follow the easy steps. We’ll handle the rest!
📌 How long does it take to get my refund?
Refunds are processed within 7-10 business days after deducting the return fee and after we receive your return. If it’s taking longer, blame Mercury Retrograde (or just email us 😜).
3. Payments & Discounts 💸
📌 What payment methods do you accept?
We take UPI, debit/credit cards, net banking, wallets, and COD. Basically, all the usual suspects.
📌 Can I use multiple discount codes?
Nice try! But no, only one discount code per order. Choose wisely.
4. Product & Sizing 👗
📌 How do I find my size?
Each of our products has a unique size chart; make sure you check it out below the description before you add it to your cart. Still unsure? DM us—we love helping you find your perfect fit.
📌 What if the color looks different in person?
We try to keep things real, but screen settings vary. If it’s not what you expected, returns are always an option.
5. Need More Help? 🤝
Still have questions? Slide into our inbox at
Email - customercare@chemistryindia.com