We would like your visit to Chemistry to be a smooth and satisfying experience. In order to achieve this, we strive to deliver your desired product in a timely manner. However, if you do not feel 100% satisfied with your purchase, we provide returns to make sure you have a seamless experience with us.
To start a return/exchange follow the below steps :
- Click on the link - https://chemistryindia.com/apps/return_prime
- Add the requested details - your order number. Mobile or email id.
- Select the option - Exchange or Return
- Choose Returnable/ Exchangeable Products
- Reason to mention
- In case of an exchange, choose the size option and select your required size and press Exchange.
- In case of a return, choose product and select return
- Choose mode of refund and add your Bank details including Account number, IFSC number, holder name and proceed.
- Upon choosing the required option RET number would be generated.
We guarantee a full refund within 21 working days for all orders that fall under the following categories:
1. Change of mind before billing – We respect your choice. We will ensure a full refund for any cancellations made before billing.
2. Product out of stock – For products that are no longer in stock, we provide a full refund or coupon to keep your shopping experience at Chemistry hassle-free.
3. Wrong size – If you purchase a product that does not fit, we ensure a smooth exchange.
4. Not satisfied with the purchase – If you feel that the product does not match your expectations, we are happy to provide an easy return/exchange to make sure you receive a product that matches your desire.
5. Received a defective/incorrect product – We guarantee a return for any defective or incorrect deliveries.
6. We will exchange/return products only on these conditions:
- Garment must have all original tags.
- Garment must not be soiled or torn.
- Exchange window within 15 days.
Please Note - Refund will be initiated only once the product is received by us and a quality check has been made and successful.
For prepaid orders please expect the amount to be received within 21 working days. For COD orders - coupons with the same face value will be given. This coupon can be redeemed only on www.chemistryindia.com
For any queries please contact us at our customer on firstname.lastname@example.org
Terms and Conditions:
A return/exchange request needs to be placed within 15 days of receiving the order.
Please follow the steps below: